Return and Refund Policy

Return and Refund Policy

At luckplushies.us, we want you and your beloved pet to be completely satisfied with every purchase. If you are not entirely happy with the order you received, we are here to help.

This policy outlines the specific procedures and regulations regarding returns, exchanges, and refunds.

1. Return Period

Customers may request a return within 30 days of receiving their order.

If more than 30 days have passed since the date of shipment, we may be unable to offer you a refund or exchange.

2. Return Eligibility

To be eligible for a return, the item must meet the following criteria:

The item must be unused and in its original condition.

The item must be returned in its original packaging.

All accessories and accompanying components must be returned together with the item.

Proof of purchase or an order number must be provided.

Items that do not meet the above requirements may not be eligible for a refund.

3. Non-Returnable Items

For safety or hygiene reasons, certain items are not eligible for return, including:

Used items

Items that have been unsealed and/or tested

Items damaged due to improper use

Clearance items or "Final Sale" items

Gift cards

If you are unsure whether your item is eligible for return, please contact our customer service team.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect (due to a shipping error), please contact us within 7 days of receiving the item.

Please provide the following information:

Your order number

Photos of the item

Photos of the packaging (if available)

Upon review and verification, we will offer you one of the following solutions:

A replacement of the item; or  A full refund

— These services are provided at no additional cost to you.

5. Exchanges

Currently, we offer exchanges only in the following situations:

The item is defective

The item was damaged during shipping

An incorrect item was received (shipping error)

If you wish to exchange an item for a different style or model, we recommend that you return the original item first, and then place a new order for the item you desire.

6. Return Process

To request a return:

Please contact our customer service team at support@luckplushies.us.

Please provide your order number and the reason for the return.

Our team will provide you with detailed return instructions and the return shipping address.

Please ensure that you use a shipping method that includes tracking services when returning the items.

We may be unable to accept items returned without prior authorization.

Return Address: No. 10, South Dengfeng Road, Guangyi Subdistrict, Chenghai District, Shantou City, Guangdong Province, China, 515824

7. Return Shipping Costs

Unless one of the following conditions applies, return shipping costs are the responsibility of the customer:

The item has a quality defect.

The item was damaged during transit.

We shipped the incorrect item.

Once an order has been shipped, the original shipping fees incurred for that order are non-refundable.

8. Refunds

Once we have received and inspected your returned items, we will notify you regarding the approval or rejection of your refund request.

If your request is approved:

The refund will be issued to your original payment method.

Refund processing typically takes 7 business days.

Please note that your bank or payment service provider may require additional time to credit the funds to your account.

9. Contact Us

If you have any questions regarding returns or refunds, please feel free to contact us.
Shantou Haiqi Toys Co., Ltd.
Tel: +86 15816717472
Email: support@luckplushies.us
Address: No. 10, South Dengfeng Road, Guangyi Subdistrict, Chenghai District, Shantou City, Guangdong Province, China, 515824